Your Journey Starts Here — Gear Up with Travellers Vault
From rugged trails to airport terminals, our gear keeps you organized, comfortable, and ready for every step of your journey
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Frequently Asked Questions
How can Travellers Vault make my travel experience easier?
At Travellers Vault, we curate high-quality, functional travel gear that solves real-world travel problems—whether you're heading into the wild or navigating airport terminals. From space-saving packing solutions to versatile footwear and gear, we help you travel lighter, smarter, and more comfortably.
Why choose Travellers Vault over a general outdoor or retail store?
Our barefoot shoes are designed for all-day comfort and multi-purpose use—perfect for both urban exploring and light to moderate hiking. They offer a natural foot feel, flexible soles, and breathable materials that make them ideal for travel days, campsite use, and long walks. For rugged terrain, check product descriptions for models with enhanced grip and durability.
Where are you located?
Our head office is located in Melbourne, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.Â
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at thetravellersvault@gmail.com.Â
 Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
Travellers Vault empowers modern explorers with thoughtfully curated travel and packing gear. Our mission is to simplify every journey—helping you travel lighter, smarter, and more comfortably, whether you're camping in the wild or navigating busy airports around the world.
Fast, Free & Secure Shipping Australia Wide
At Travellers Vault, we know timing matters. That’s why we offer fast, trackable, and completely free shipping across Australia—getting your travel gear to you quickly and securely, so you're ready for the road ahead.